Home/What we build/Billing & invoicing
Billing that comes out of the work, not out of a spreadsheet
Invoicing is usually the last thing to get automated and the first thing to cause a problem. When the bill is assembled by hand from delivery notes and memory, it goes out late, it goes out wrong, or it does not go out at all.
How it usually works today
- Somebody spends the end of every month reconstructing what was delivered.
- A delivery gets missed and is never billed — and nobody ever finds out.
- Chasing what is owed means reading back through statements.
- The invoice says something different from what the customer received.
What replaces it
- The invoice is generated from the order and the delivery, so it matches by construction.
- What is outstanding is a number on a screen, not an afternoon's work.
- Statements and receipts go out without being rebuilt each time.
- A bill can be raised, sent and recorded in one place, with a record of who was told.
Billing is where the money actually leaks
Unbilled work is invisible. A missed delivery note is not an error anybody sees — the customer does not report it, the system does not flag it, and it simply never becomes revenue. Every operation we have looked at that bills from paper has some of this, and none of them know how much. Deriving the bill from the order is the fix, and it is structural rather than a matter of being more careful.
Your name on the document
A bill is a claim made in your own name, and it should look like it came from you rather than from a piece of software. That means your identity on the document, your address to write back to, and your terms — not a template with a vendor's branding at the bottom. It is a small thing that a client's bookkeeper notices.
The part that is actually delicate
We do not make billing automatic without being asked. A system that issues invoices on its own will eventually issue a wrong one, and a wrong invoice costs you standing with a customer you spent months earning. Ours shows you what could be billed and waits for you to say so. That is a deliberate design decision, and we hold to it in our own software.
Tell us what your business runs on.
We start by drawing how the work actually moves through your business. That drawing is yours whether or not you build with us.
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