Press one button. By morning a proposed fix is usually waiting.
When something is wrong with your system, you press a button inside it and describe what happened. You do not file a ticket in somebody else's portal and wait for a queue.
What it looks like today
- You email the developer and wait to hear back.
- Reporting a problem means explaining it three times.
- A small fix waits for the next release window.
- You have no idea whether anybody has looked at it.
What replaces it
- One button, inside the system, with a screenshot if it helps.
- The report is analyzed against your actual code — overnight if that is when it happens.
- The likely fix waits for you on a preview of your own system.
- You preview the fix on your own system, then accept it, and it goes live.
See what this would look like in your business.
Tell us how the work runs today. We'll show you where it leaks and what we would build first, at a fixed price. The first conversation costs nothing.
What actually happens when you press it
Your report goes straight to us. We trace it through your codebase, find the likely cause and often prepare a proposed change, with AI speeding up the first pass. Nothing reaches your live system until you have tried the change on a preview and accepted it.
Nothing goes live without you
You see the proposed fix running on a preview of your own system before it is deployed. Accepting it is your decision and it is recorded as yours. We can be given permission to move faster on specific projects, but by default nothing ships until you approve it.
Built into how we run every system
It works because the pipeline is part of the way we run every client system, not a support tool bolted on afterwards. The same report button and the same preview sit behind every project we look after.
Questions
Questions about Support & fixes
Something else? Ask in the form below, or call (848) 285-5243.
How do I report a problem with my system?
Press Report a problem inside your system and describe what happened in your own words. The report lands with the developers who built it, together with what you were looking at, and you can follow it from the same screen.
How fast are problems fixed?
Overnight we look into the report against your system's code and usually prepare a likely fix. In the morning you try it in a preview, and it goes live only when you press Accept.
Can a fix go live without my approval?
No. Every change is shown to you in a preview first, and it reaches your live system only after you approve it. If a change ever needs to be undone, the earlier version can be restored.
Related
Start a conversation
Tell us how your business runs. We'll show you what we'd build.
We'll look at how you work, show you where time and money leak, pick the first piece worth building, and show you what it would look like. A first conversation costs nothing. A real person replies within one business day.