SMS Terms & Conditions

1. The program

FlexVivid, a custom software business in Lakewood, New Jersey, operates the FlexVivid Client Notifications text message program from (848) 285-5243. The program sends service and conversational messages only. FlexVivid does not send promotional or marketing text messages, and does not send text messages on behalf of any other business, affiliate or third party.

2. What we send

• Replies to texts, calls and inquiries you send us
• Updates on your project: when a preview or change is ready, and when it goes live
• Support updates about a problem you reported
• Reminders about meetings and calls you scheduled with us
• Notices that an invoice is ready or a payment was received

Our texts identify FlexVivid by name and end with "- FlexVivid. Reply STOP to opt out."

3. How you opt in

We text you only after you agree. Consent is optional: agreeing to receive text messages is not a condition of buying anything from FlexVivid or using any of our services. There are four ways to agree.

3.1 On our website. The contact form at flexvivid.com has an optional phone field and, below it, a checkbox that is not checked for you and is not required to send the form. We text you only if you check it. It reads:

"I agree to receive text messages from FlexVivid at the phone number above about my inquiry, project and account, including replies to my questions, project and support updates, and invoice notices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our SMS Terms and Privacy Policy."

The words "SMS Terms" and "Privacy Policy" link to this page and to our Privacy Notice.

3.2 By phone. When you call us at (848) 285-5243 about a project, we ask whether we may text you about it, and read this before your number is added:

"Can we text you at this number about your project? FlexVivid will send project updates and replies to your questions. Message frequency varies. Message and data rates may apply. You can text STOP at any time to cancel, or HELP for help. Our SMS terms are at flexvivid.com/sms-terms.html and our privacy policy is at flexvivid.com/privacy.html."

We add your number for texting only after you say yes.

3.3 By texting us first. If you text (848) 285-5243, we reply within that conversation.

3.4 In your client portal. A client signed in to the FlexVivid portal can add a mobile number on their profile and check a box, unchecked until they check it, that reads: "Text me about my account and issues. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our SMS Terms and Privacy Policy." Unchecking it stops texts the same way STOP does.

We never buy, rent, import or scrape phone numbers, and we never text anyone who has not agreed in one of these ways.

All four ways are also shown together, with the form as you see it, on our text message opt-in page.

4. Message frequency

Message frequency varies with activity on your inquiry, project and account. Most people receive a few messages a month, more while a project is active.

5. Cost

FlexVivid does not charge for these messages. Message and data rates may apply from your mobile carrier, depending on your plan.

6. How to stop messages

Reply STOP to any message at any time. You will receive one confirmation message, and after that no further messages will be sent to that number. Replies of STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT work the same way. You can also opt out by calling (848) 285-5243 or emailing hello@flexvivid.com. To start receiving messages again, reply START.

7. How to get help

Reply HELP to any message for help, or contact FlexVivid at (848) 285-5243 or hello@flexvivid.com.

8. Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile carrier, your device and coverage, and is not guaranteed. The program is available on major U.S. mobile carriers, and carrier participation may change without notice.

9. Eligibility

The program is available for U.S. mobile numbers only. By opting in, you confirm that you are at least 18 years old and are the account holder of the mobile number, or have the account holder's permission to receive messages at it. If you change or give up your number, please reply STOP from it or tell us, so we stop texting it.

10. Privacy

Our text messaging provider and the mobile carriers process your number and messages only to deliver them. Our Privacy Notice explains what we collect and how long we keep it.

11. Changes to these terms

We may update these terms. The current version is always posted at this address, with its version and the date it last changed. Our Terms of Service also apply to our services.

12. Contact